State Farm® Insurance Agent Garnet Ardila
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brian Schembeck
October 30, 2024
5
out of
5
rating by Brian Schembeck
"It was a pleasure to sit down with Juan Carlos today. We reviewed my existing policies with a competing company(which I’ve been with for over 3 decades). I was able to get increased coverage and better prices. Everybody in the office was great and very knowledgeable and easy to deal with. Would recommend this office to everyone."
We responded:
"Thank you for the review Brian. We are so grateful to serve you!"
Ivy Ortiz
September 16, 2024
5
out of
5
rating by Ivy Ortiz
"Juan was very helpful"
We responded:
"Thank you Ivy for trusting my team with your homeowner’s insurance. We look forward to serving you for years to come! Thanks, Garnet @ Garnet Ardila State Farm Insurance"
Joaquin Diaz, Jr
August 13, 2024
5
out of
5
rating by Joaquin Diaz, Jr
"The staff are very friendly and make the whole process very easy. Highly recommended."
We responded:
"It was a pleasure to meet you Joaquin! We look forward to assisting you with all of your current and future insurance needs. Thank you very much for your kind review."
Jennifer Victoria Kim
July 26, 2024
5
out of
5
rating by Jennifer Victoria Kim
"Juan was THE BEST insurance agent I've ever dealt with, Knowledgable and Understanding of my specific needs in regards to insurance coverage."
We responded:
"Hi Jennifer; welcome to my agency. I’m glad Juan was able to answer all your questions and help you with your insurance! Please call us whenever you need us. Thank you! - Garnet Ardila State Farm Insurance Agency"
Lesly Escobar
July 20, 2024
5
out of
5
rating by Lesly Escobar
"Juan was a great agent! Walked me through all the steps to transfer over my car insurance and whole life. He helped me bring down my payments so much."
We responded:
"Thank you for your review Lesly. We want you to be satisfied with the service we provide you, and Juan will definitely continue to take great care of you, your family and friends. Welcome to our office! "
Aileen Kattan
July 15, 2024
5
out of
5
rating by Aileen Kattan
"Let me tell you guys about JUAN. THIS GUY. He had the patience to explain me my new policy . Walked me step by step of the process. Amazing attention to detail. Has a passion for positivity. You need to come to him and only him guys."
We responded:
"Thank you Aileen for sharing your experience with us! Juan does make it his goal to help our customers understand the sometimes confusing language of Insurance. please don’t hesitate to reach out if there’s anything more we can assist you with!"
Lu Li
July 12, 2024
5
out of
5
rating by Lu Li
"Everything is perfect!they are very nice 👍"
We responded:
"Thank you so much for your review. If you have any questions about your business or personal insurance give us a call anytime!"
Sharon Ilyse
July 4, 2024
5
out of
5
rating by Sharon Ilyse
"Garnet is an amazing person n her whole office staff is very responsive n kind i highly recommend her !!!"
We responded:
"Thank you Sharon!!! We look forward to taking care of your insurance needs for years to come!!!"
Chris Fankhauser
July 3, 2024
5
out of
5
rating by Chris Fankhauser
"Juan, Garnet and Team were very helpful and got me a great price. Definitely a hidden gem!!"
We responded:
"It was a pleasure to meet you today! Thank you for selecting our office for your car and home insurance needs. We look forward to seeing by the office again soon!"
Sofiya Yakubova
June 26, 2024
5
out of
5
rating by Sofiya Yakubova
"Juan is the best agent I ever worked with he was very helpful. Very useful and affordable prices."
We responded:
"Thank you Sofiya; welcome to our office! I’m happy we were able to help you with your car insurance. Please let us know if you have any questions with your policy. -Garnet"
Kelly B
June 25, 2024
5
out of
5
rating by Kelly B
"Garnet's agency is the best place to go for all your insurance needs! Juan was tireless in advocating for me, and keeping me updated on the status of my application. He patiently explained all the different options. Best of all, his compassion made the process painless. Highly Recommend!"
We responded:
"Hi Kelly!!! You are very kind; thank you for sharing your experience with my office. It means so much. Juan and my team really care about you and all our customers. This is one of the ways we try to differentiate ourselves from other insurance agencies. Don’t hesitate to reach out for any other information you may need; and don’t forget to stop be when you’re in the area🩷"
Kimberly Vasquez
June 22, 2024
5
out of
5
rating by Kimberly Vasquez
"It was and very quick and easy process to get quoted, gave me suggestions to try and get a lower rate !"
We responded:
"Thanks for the feedback Kimberly. I hope we can save you money on your car and home insurance! "
Don Rau
June 21, 2024
1
out of
5
rating by Don Rau
"I signed up with them because of the good reviews, but I can tell you that this office is messed up. First, they are terrible communicators. You can send an e-mail to them on a policy change, and it will go completely unacknowledged until you call them and ask them to find your e-mail and read it. Second, I have been with State Farm for over 20 years (with one break in the middle). I have successfully navigated rate hikes with every agent I have worked with. This office sends you the bill and leaves you high and dry without explanation or assistance, on a $65/month increase (and perfect driving and credit). Third, you will speak to Garnet herself ONCE and then that's it. For any policy related changes or issues, you're on your own with either State Farm corporate, or one of the staff in her office (see item 1 for why this is a problem). I really wanted to like this office too -- Garnet seemed nice in the beginning, took my business on a Saturday when that was the only time I had to work on something like this. But then it all fell flat with communication, initiative, and general customer service. I'm sorry about having to write this bad review, but it's long overdue for the laissez-faire, hands-off treatment I've been given in this office."
We responded:
"Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret that your experience with my office has not met your expectations. I understand the importance of effective communication, including emails. These are acknowledged and addressed as the work is completed in the office. Regarding the rate increase, I understand your concern. My team and I strive to provide transparent and comprehensive explanations for any changes in premiums. I apologize if this was not clearly communicated to you, and for any perceived lapses in our responsiveness or lack of follow-up that may have occurred. I also apologize if you felt that your interactions with my office were limited to one conversation with me. I aim to provide personalized service to all our customers and hence have hired a team to assist me in communicating with all of my customers. For this reason, I personally train and only employ team members who are licensed and able to handle all communications and issues that may arise. I will take this feedback into consideration to improve our customer service and ensure that all staff members are readily available to assist with any policy-related changes or issues that our customers may have and continue to provide a remarkable customer experience. I am committed to addressing the issues you have raised and improving our services. I would welcome the opportunity to further address any other of your concerns. Please feel free to reach out to me directly at 516-629-5189. Thank you again for sharing your feedback, and we hope to have the opportunity to regain your trust and provide you with the exceptional service you deserve. Sincerely, Garnet Ardila, Agent "
malik shelton
May 18, 2024
5
out of
5
rating by malik shelton
"Informative and helpful"
We responded:
"Thank You Malik! We appreciate your business 🙏🏻"
emily rivera
March 23, 2024
5
out of
5
rating by emily rivera
"If you are in need of anything involving insurance, this is where you need to go. The entire staff is extremely informative, patient, and do their best to give you the best deal. Juan was extremely knowledgeable and compassionate throughout the entire experience and made sure to do everything he could to get me the best deal. You won’t regret giving them a call."
We responded:
"Thank you Emily! Juan truly goes above and beyond for our customers! We appreciate your review, and looks forward to helping you and your family & friends with any of your insurance needs! "
Renato Gatica
September 20, 2023
5
out of
5
rating by Renato Gatica
"Naomi at Garnet Ardila State Farm insurance helped me getting My Insurance policy today,My name is Renato Gatica,I was looking to get a policy for My car,i found this young lady over the phone called Naomi that works for Garnet Ardila State Farm,everybody was so Nice at the Office,I recommend everyone to get Insurance at this Office,they're very professional and always giving the Best to their customers,thanks You so much for everything"
We responded:
"Thank you so much Renato! It was a pleasure to serve you today and we look forward to being there for you for many more! "
A Mellows Life
September 14, 2023
5
out of
5
rating by A Mellows Life
"I must admit that I was not happy at first but Ms Garnet did everything that she could to truly help me out and get me the best possible. Thank you for the hard work and I know I can be frustrating but you kept your professionalism and are appreciated."
We responded:
"Thank you for your patience, and for giving us the opportunity to help you. You are valued at my office, and we appreciate you choosing us! "
Isaac Merchan
August 18, 2023
5
out of
5
rating by Isaac Merchan
"Garnet is wonderful, her team is always taking care of me. She lower my car insurance. Really happy."
We responded:
"Thank you Isaac! Hope we will continue to be your ‘go to’ insurance agency for you, your family and friends, for years to come! "
Perla Fuentes
July 14, 2023
5
out of
5
rating by Perla Fuentes
"Garnet and Carla are amazing! Provided me with all the information I needed, and allowed me to ask any questions, they simplified everything so I can understand anything I was singing myself to! Again they are amazing!!!"
We responded:
"Thank you Perla! From one precious jewel to another lol. Carla is amazing, and truly has the best interest of all our customers at heart. We will always be here to answer any questions you may have and help you understand anything related to auto insurance, renter’s insurance, business insurance, Life insurance, anything insurance! Have an awesome weekend! "
Carlos Martinez
July 10, 2023
5
out of
5
rating by Carlos Martinez
"Anyone who gets to be under Garnet and Team umbrella will be lucky to be with them. I wish I could share my story here of how they helped me but instead I will tell you they have the best team and if you have an issue they will be on your side ready to listen and understand the problem. They will work with you until and answer all your questions and guide you to the right path. I transferred to Garnet’s agency because I had horrible service with my previous State Farm agent. I wish I did that before. I realized the issue was not State Farm, it was my previous agent. Keep up the good work Garnet and team."
We responded:
"Thank you for your review Carlos! Anything I can do for my customers, my team and I gladly go above and beyond to pursue. Thanks for not losing your trust in State Farm. Insurance claims can be complicated and my 12+ years managing them sure came in handy! I am elated that all the issues were resolved for you and your family! "
J
June 12, 2023
5
out of
5
rating by J
"Great service and a pleasure to speak with."
We responded:
"Thank you so much! Appreciate your feedback! "
Jason
May 6, 2023
5
out of
5
rating by Jason
"Really helped me a lot for being a first time driver thank you rob and State Farm ya the best"
We responded:
"Thanks for your review Jason! Welcome to my office. We look forward to serving your insurance needs and questions for years to come. - Garnet"
Raúl C. M.
May 1, 2023
5
out of
5
rating by Raúl C. M.
"Garnet es muy amable, siempre me ayuda con mis asuntos en referencia a seguros de auto y me explican mis pólizas de manera simple. ¡Les recomiendo!"
We responded:
"Gracias Raúl! Te apreciamos mucho:)"
Lyndsey Corin
April 26, 2023
5
out of
5
rating by Lyndsey Corin
"Robert is the BEST agent! So kind. Highly recommend."
We responded:
"Thanks Lyndsey. Welcome to the Garnet Ardila Agency. Please reach out if you have any questions! - Garnet"
liz Kellogg
April 21, 2023
5
out of
5
rating by liz Kellogg
"Alyssa was extremely helpful and creative in finding the best insurance for my family. I highly recommend her!!"
We responded:
"Welcome to our office Liz. We look forward to servicing you and your family for years to come. Thank you! - Garnet"